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Frequently Asked Questions

Quickly Get the Answers You Need

We’ve compiled some commonly asked questions here to give you more information about Zone-365 and to help you out! If you can’t find the answer to your question here, know that we are just one chat away. Feel free to contact us here anytime and one of our customer support will get in touch with you shortly.

About Zone-365 and Products

Where are your skincare products made?

We’ve compiled some commonly asked questions here to give you more information about Zone-365 and to help you out! If you can’t find the answer to your question here, know that we are just one chat away. Feel free to contact us here anytime and one of our customer support will get in touch with you shortly.

Are your skincare products vegan-friendly?

We are almost fully certified to advertise our serums as vegan products. We'll be fully vegan at our earliest convenience. Feel free to send us a message regarding our vegan formulas.

Can Zone-365 serums cause my skin to breakout?

At Zone-365, we make sure that all our Skincare Products are skin-friendly and non-comedogenic. With the proper application of our serums, you can have peace of mind knowing that they won't clog your pores and won’t cause you to get a breakout. You may view the certification of our products here.

What percentage of Zone-365 serums ingredients are organic and natural?

We believe that Nature provides the best solution for brighter, smoother, and clearer skin. Thus, at Zone-365, we commit ourselves to plant sciences and veganism to guide the innovation of our organic and all-natural skincare formulas. We ensure that 90% of the ingredients of our anti-aging serums are organic and all-natural, and no chemicals are used in the manufacturing processes.

Are Zone-365 skincare products tested on animals?

Testing skincare and beauty products are not only CRUEL but also INEFFECTIVE, since animals do not worry about wrinkles and other skin complexion issues just as humans do. We are Leaping Bunny Certified annually, and we always make sure that no animals are hurt and no animals die in vain just to produce any product for the benefit of humans.

Are parabens, synthetic fragrance, and any other fillers present in your skincare products?

We know the negative effects of harsh chemicals not only on our skin and wellbeing but on our environment as well. We don't want your skin and our planet to suffer so we commit ourselves to produce clean skincare products that are free from any harsh chemicals such as Parabens, Phthalates, synthetic fragrances, gluten, and GMOs. We guarantee that all our Natural Anti-Aging Skincare Products are allergen-free and safe for even the most sensitive type of skin.

Ordering, Shipping and Requesting for Refund

Do you ship orders outside of the US?

Zone-365 aspires to be the number 1 choice for all-natural, organic, and cruelty-free anti-aging skincare products of consumers around the globe. Thus, we offer our skincare products internationally. However, orders of consumers who are located outside of the US should be made on our Amazon store.

Does Zone-365 Offer Free Shipping?

We’re offering standard free shipping on all orders across the US. We also offer same-day order processing to make your shopping from home easier and enjoyable than ever!

How many days is the expected time of delivery of my order/s?

With standard shipping, if you order during weekdays (excluding weekends), it will only take 1 day of processing and the transit time will take up to 5 business days. If you want your order to arrive within two days, the shipping fee is an extra $3.95 while 1-day shipping is an extra $9.95.

Is it allowed to change the shipping address after successfully placing an order?

If you contact us the same day, we will do our best to update the shipping address. If not, we will need to wait for the return of the product and reprocess it again.

If I had to return an item I ordered, how long will it take for me to get a refund?

Most of our products carry a specific money-back guarantee, return, or exchange policy starting from the date that you received our product. You may check with customer service for information.

To return or exchange a product, please contact our Customer Service department for a Return Authorization Number and return the product within the required time period specific to your product. Products that come with a money-back guarantee will receive a refund of the purchase price, less any applicable shipping and handling, and restocking fee/fees. We will not be responsible for any loss or damage to returned products that occur in transit. If returned products are lost or damaged in transit, we reserve the right to charge you for, or not refund any amounts attributable to, such products or loss or damage. Should you experience any difficulty or delay in returning a product and securing the proper refund, please visit our online Customer Service Center.

Does Zone-365 provide discounts, coupons, and online promo codes?

You can save 10% on purchases when you sign up for our newsletter. From time to time, we will send you exclusive coupons, discount codes, and promo codes while keeping you updated on the latest news about Zone-365.

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